FAQ

Custom and Bulk Orders

Have a special event coming up? Are you looking for corporate gifts? Need wedding favors? We accept custom and bulk candle orders. We work with you to get your ideas into creations. Please give us a call at 917-519-8556.

Where are my items?

As our products are handmade to order, please allow at least 1-3 business days from placing your order for your items to ship.

For custom or bulk orders, please allow at least 3-10 business days from placing your order for your items to ship. If you have questions, please give us a call.

If you need an item by a certain date, please select rush order and expedited shipping during checkout.

What is the return policy?

We will gladly accept the return of products that are defective due to defects in our workmanship or fulfillment mistakes that we make resulting in the shipment of incorrect product to you. Please contact us within 3 days of delivery. Send items back within 7 days of delivery.

Because of the nature of our business, personalized or custom orders cannot be returned unless they are damaged or defective We will work with you to correct issues to your satisfaction.

We do not accept cancellations. But please let us know if there are any issues with your order.

All returns require a Return Authorization which is obtainable by calling us. You are responsible for the return shipping and packaging of the product so it reaches us in good condition. There will be a 15% restocking fee for all returns. Note that we will only accept returns in their original condition and packaging. A credit will be issued for approved returned items.

All breakage and request for returns must be made within three (3) days of receipt. Damaged products must be documented with pictures to receive either a credit or replacement product.

Note that we will only accept returns in their original condition and packaging. A credit will be issued for approved returned items